This week, I'm doing a presentation about the use of wikis in public relations. My topic, in particular, is using wikis for media relations and marketing. While that's a wonderful idea, wikis help build community. A Business Week article really drives this point home. The examples that they provide really give you an indication of how great wikis are at creating and sustaining community, especially when you consider Hollywood has gotten into the act by creating wikis for some of its most popular shows.
The reason that wikis are so good at creating community and blogs are not as good at it is that wikis lack controls. The average person, for the most part, can post, edit, delete and create whatever he or she pleases. This is the essence of letting go of the message, something that many communicators have a problem doing.
Hopefully, I can convince some PR-types that letting go is a good thing, because to effectively create community in an online forum, you have to allow others to create and become a part of the creation. Something that even Business Week would recommend.
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